When clients face complex choices, a simple, repeatable framework helps reduce anxiety and increase clarity. Below is a compact, coach-friendly workflow that combines problem framing, option generation, risk assessment, and learning design.
Core steps (FRAMED)
Use the acronym FRAMED to guide conversations:
- F — Frame the question: what decision do we need to make, and why now?
- R — Roles and constraints: who is affected, what constraints exist?
- A — Alternatives: generate 3–5 realistic options rapidly.
- M — Metrics: pick 2–3 indicators that will show whether the choice is working.
- E — Experiment plan: choose a short test or staging step when possible.
- D — Decide and document: commit and capture the assumptions to revisit.
Quick templates for sessions
- Decision framing (one-liner): "We need to decide [X] by [when] because [why]."
- Option table (copy into notes): Option | Upside | Downside | First test
Example option table:
| Option | Upside | Downside | First test |
|---|---|---|---|
| Hire a contractor | Faster delivery | Higher cost | Small pilot task |
| Keep internal team | Lower cost | Slower | Re-prioritize backlog |
Risk assessment and mitigation
For each option, pick the top 1–2 risks and an inexpensive way to test them. Favor experiments that give quick, decisive feedback.
When to use heuristics vs. experiments
- Use heuristics (rules of thumb) when you need speed and stakes are low.
- Use experiments when the decision is uncertain and you can run a small test without catastrophic downside.
Example coaching dialogue snippet
Coach: "Let's write the decision in one sentence and list three options. For each option, we'll pick a one-week test to reduce uncertainty."
Client: [frames decision] Coach: "What would success look like in 2 weeks? Which option gives us the cheapest way to learn that?"
Quick checklist
- Frame the decision clearly.
- Generate 3 options.
- Pick the riskiest assumption and design a test.
- Document the expected indicators and review after the test.
Published: 2025-09-10